Your Journey · Intake Process
Your intake process.
Clear from the start.
From your first conversation to your arrival in Cancún, Mexico, get to know the practical steps and what to confirm with our team.
A Clear Next Step
From first hello to check-in.
We are committed to you and will be available for any calls or inquiries throughout this entire process.
Start the conversation
Begin with a free, confidential consultation. Let the team know whether you are enquiring for yourself or helping someone else, share your preferred timing and bring the questions you would like to discuss.
Arrange a ConsultationPrepare with intake
Ask your intake specialist which information and documents are needed, how to share them and what to prepare for your visit. Confirm your individual instructions directly with the team.
Questions About Suitability?Coordinate your arrival
Confirm your dates, arrival details and airport pickup with intake before making travel arrangements. If your flight details change, contact the team to check the updated arrangements.
Airport & Arrival DetailsArrive and settle in
A representative of the clinic will meet you outside the arrivals area and escort you to our facility. Once at the clinic, we will begin your intake process and make sure you are comfortable and prepared for your stay.
Explore the 10-Day ProgramArriving in Cancún
Your arrival,
taken care of.
We organize private ground transportation from the airport to our facility for each patient to ensure a smooth arrival process. We understand that friends and family may want to accompany you on this journey, and we support that. However, ground transportation and overnight accommodations at our facility are reserved exclusively for patients.
To minimize travel stress, we recommend arriving on a morning or early afternoon flight.
The Practical Details
A few questions
before you travel.
What should I confirm before booking my flight?
Confirm your dates, the expected length of your stay, arrival time and pickup details with your intake specialist before making travel arrangements.
What if my flight details change?
Contact the intake team with the updated details so you can check your arrival and pickup arrangements. Keep the team’s contact details accessible while travelling.
How should I share requested documents?
Ask your intake specialist for the appropriate channel for any requested documents. The consultation form is for arranging a conversation; detailed health records should be shared through the channel the team provides.
What should I pack for my stay?
Request the clinic’s current packing and document guidance from your intake specialist. Confirm any individual instructions directly with the team before travelling.
Let's Start With Your Questions
Ready to begin your journey?
Free, confidential consultation with our medical team.