Privacy Policy

Last modified: September 28, 2024

• INTRODUCTION

This Privacy Policy (“Policy”) covers any personal information Transcend Clinic, LLC (“Transcend”, “we”, or “us”) obtains when you, our customer (“you” or “User”) interact with or otherwise provide information through our website located at https://transcendibogaine.com/ (“Website”) or provide information to Transcend through an information request you submit (a “Prescreening”). Transcend is committed to providing excellent service to you, including respecting your privacy rights and protecting your data. We understand that when you visit or use our Website or complete a Prescreening you may have questions about whether and how our Website or Prescreening collects and uses your information. We collect and use your personal information as described in this Policy.

PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR PERSONAL INFORMATION. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT ACCESS OUR WEBSITES OR RESPOND TO A PRESCREENING.

• INFORMATION WE COLLECT

 Website Information Collection

We may collect information through your use of our Website or through our Prescreening process. You have the option of scheduling a Prescreening appointment through our Website. To schedule a Prescreening appointment, you must provide your name, phone number, and email address. We may also collect information if you choose to use the chatbot on our Website. Our chatbot is provided via a third-party service provider. The information you type into the chatbot prompt will be collected and processed by our third-party service provider. 

Prescreening Information Collection

We may call or text you based on your request to schedule a Prescreening appointment via our Website. Our third-party service provider who conducts the call or text will collect information provided by you during that call or text. Our third-party service provider may use artificial intelligence to make and process your call or text.

Information Collected Automatically

Web Browser Cookies

We collect information about how you use our Website by setting and accessing cookies on your computer. A cookie is a small piece of information sent by our Website that is saved on your storage drive by your computer’s browser. The cookie holds information our Website may need to personalize or enhance your experience and to gather statistical data, such as which pages are visited, the Internet provider’s domain name and the addresses of the sites visited immediately before coming to and immediately after leaving our Websites. The information in the cookie lets Transcend trace “clickstream” activity (i.e., the paths taken by visitors to our Website as they move from page to page) to enable us to better serve our customers by revealing which portions of our Website are the most popular. We may link the anonymous visitor ID from your cookie to a user ID in our database to help us analyze web traffic and statistics. From time to time, other companies may help us with data research and analysis, but they will be prohibited from using that data for any other purpose. You may disable cookies on your browser. Please review your browser’s instructions for doing so. Note that certain features of the Website may not be available if you delete or reject cookies. You can learn more about cookies at the following link: All About Cookies | Online Privacy and Digital Security. Please note that removing cookies may affect how the Websites and Services work.

The Website, including our service providers, may also use other technologies such as JavaScript.

Interest-Based Advertisements

Some of the advertisements presented on our Website are provided by third-parties based on the activity of your browser. The information, which may contain personal information, may be provided to Transcend by you or it may be derived by our advertising service providers from your browser’s activity over time and across non-related websites or applications. Such tracking can be accomplished with targeting cookies and/or pixels. More information on interest-based advertising is available at the following Network Advertising Initiative link: https://thenai.org/about-online-advertising/.

Information From Third Parties

We may obtain information about you from a third-party website or application where we post content or invite your feedback or participation. We may obtain information from social media and blogs and other public sources.

• PURPOSE FOR COLLECTING PERSONAL INFORMATION

Your personal information is collected for specified purposes and not processed further in ways incompatible with those purposes. Collected personal information is relevant to and not excessive for the purposes for which they are collected and used. We may collect your personal information when you:

1. visit our Website
2. schedule a Prescreening appointment
3. participate in Prescreening

 

• DATA SECURITY 

We apply commercially reasonable and appropriate administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of your personal information. Such safeguards protect against unauthorized access, alteration, disclosure, unlawful processing and accidental loss, destruction, or damage of your personal information. Although these safeguards reduce the risk of adverse effects to the confidentiality, integrity, and availability of your personal information, they cannot ensure or guarantee against the possibility of a security incident.

We appreciate your trust in us.  Your privacy is our top priority.  Rest assured that we will never share, sell, or trade your personal information, including phone numbers and SMS consent, with any third parties under any circumstances.  Your data remains secure with us.